1 Wine's Terms & Conditions — Complete Guide for Members

1 wine Welcome to the platform. These Terms & Conditions 1 wine and its members as a legally binding agreement. By using the website or app, you are automatically considered to have agreed to all of these terms.

These terms have been drawn up in compliance with the applicable laws of Bangladesh. 1 wine We reserve the right to modify these Terms & Conditions at any time. Any changes will be announced on the website and communicated to your registered email. Continued use of the platform after such changes constitutes your acceptance of the updated terms.

In this document, "we", "us", and "1 wine" refer to the 1wine.bet platform and its operating entity. "Member", "you", and "user" refer to any individual registered on the platform.

1 wineTo create an account on , you must meet the eligibility requirements below. If these are not met, account creation will not be permitted — and if an account has already been created, we reserve the right to cancel it.

Age & Citizenship

• You must be at least 18 years old at the time of account registration.
• Bangladeshi citizens or individuals residing in Bangladesh are eligible to register.
• Guardians may not open accounts on behalf of minors.

One Person, One Account Policy

• Each person may only open one account.
• Attempting to open multiple accounts from the same device, IP address, or payment method may result in all accounts being suspended.
• Attempting to claim bonuses through multiple accounts is strictly prohibited.

Accurate Information

During registration, you must provide your correct name, mobile number, and other required details. Providing false or inaccurate information may cause issues during account verification and could result in withdrawals being blocked.

KYC Verification

For withdrawals above a certain amount, KYC (Know Your Customer) verification may be required. This process involves submitting a copy of your National ID or other government-issued identification. 1 wine This information is stored in strict confidence.

1 wineThe supported payment methods on our platform are bKash, Nagad, and Rocket. Deposits are generally instant, and withdrawals are processed within 24–48 hours.

Deposit Terms

• Minimum deposit amount is ৳500.
• Deposits must be made only from a payment account registered in your own name.
• Deposits from payment accounts registered under a third party's name are not accepted.
• If funds do not appear in your account after a deposit, please contact support within 24 hours.

Withdrawal Terms

• The minimum withdrawal amount is ৳1,000 BDT.
• Withdrawals will only be processed to the same payment method used for the original deposit.
• If you have an active bonus, withdrawals may be held until the wagering requirements are fulfilled.
• VIP members receive priority access to faster withdrawals.

Transaction Security

All transactions are secured with SSL encryption. If you notice any suspicious transaction, 1 wine may be temporarily held for investigation. This is done to protect the member's interests.

1 wine Regular bonus and promotional offers are available, each with their own terms and conditions that must be followed.

Welcome Bonus

• New members can receive up to a 100% Welcome Bonus on their first deposit.
• The welcome bonus is a one-time offer — each member may claim it once only.
• To withdraw bonus funds, a minimum wagering requirement of 10x the combined deposit and bonus amount must be met.

Reload & Other Bonuses

• The wagering requirements for the weekly reload bonus will be stated separately in each individual offer.
• Cashback bonuses are directly withdrawable with no wagering requirements.
• To receive a referral bonus, the referred person must complete their first deposit.

Bonus Cancellation Conditions

Bonuses may be cancelled in the following cases: attempting to claim bonuses from multiple accounts, violating bonus terms, or any other fraudulent activity detected.

1 wineIt is important to fully understand the betting rules before placing a bet. Once a bet is confirmed, it cannot be changed or cancelled.

Betting Rules

• The minimum bet amount is ৳50 BDT.
• Maximum bet amounts vary depending on the specific event and market.
• Odds in live betting can change at any time.
• If a bet cannot be confirmed due to a connection issue, the system will automatically void that bet.

Event Cancellation & Postponement Policy

• If an event is cancelled, all bets placed on that event will be refunded.
• If an event is suspended for more than 12 hours, the bet amount will be refunded.
• In the Case of a Walkover or Forfeit 1 wine's decision is final.

Result Determination

All betting results are determined based on reliable third-party data. If incorrect odds are displayed due to a technical error, 1 wine Reserves the right to void that bet.

1 wine We are a fair and honest platform. Any form of fraud, deception, or dishonest activity is strictly prohibited and will be met with serious consequences.

List of Prohibited Activities

• Creating or using multiple accounts.
• Registering an account under a false identity.
• Abuse of the bonus system or bonus hunting.
• Hacking, phishing, or any other form of cyber attack.
• Placing bets using automated bots or software.
• Attempting to gain unauthorized access to another member's account.
• Money laundering or transactions involving illegal funds.
• Selling, transferring, or sharing your account.

1 wine Under certain circumstances, an account may be temporarily or permanently suspended. This is done to protect both the member and the platform.

Reasons for Temporary Suspension

• KYC verification not completed.
• While an investigation into a suspicious transaction is ongoing.
• Forgotten password or security issue.
• Temporary break at the member's own request.

Reasons for Permanent Suspension

• Serious violation of the Terms & Conditions.
• Evidence of fraud or deceptive activity is found.
• Evidence of multiple account usage.
• If proven to be a minor.

1 wine We treat the protection of your personal information as our highest priority. We never sell your data to third parties or share it without your consent.

What Information We Collect

• Name, mobile number, and email provided at the time of registration.
• Identity document details for KYC verification.
• Transaction history and payment details.
• Platform usage logs and device information.

How Your Information Is Used

• Account management and verification.
• Providing customer support.
• Sending relevant offers and promotions.
• Preventing fraud and ensuring transaction security.

For our full data protection policy, please visit our Privacy Policy Page here.

1 wine We believe betting is for entertainment, not addiction. We encourage our members to bet responsibly and provide the tools to help them do so.

Benefits Available to Members

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Betting Limit: Set a daily or weekly limit on how much you want to bet.
• Self-Exclusion: Take a break from the platform for anywhere between 7 days and 1 year.
• Cooling-Off Period: For a short break, you can pause your account for 24 hours up to 30 days.
• Reality Check: Get periodic reminders to keep track of how long you've been playing.

To learn more about Responsible Gaming, visit our Responsible Gaming Page here.

For Any Disputes or Complaints 1 wine We always believe in resolving issues through discussion. Our goal is to address every member's concern quickly and fairly.

Complaints Process

1. First, contact the support team via live chat or email.
2. Please submit a detailed description of your complaint along with any supporting evidence.
3. The support team will provide an initial response within 48 hours.
4. A final decision on complex matters will be provided within 7 business days.
5. If you are not satisfied with the decision, the matter can be escalated to a higher authority.

1 wine These terms and conditions may be partially or fully updated at any time. Members will be notified in advance of any significant changes.

• For minor changes, a notice will be posted on the website.
• For major changes, members will be notified at least 7 days in advance to their registered email.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account.

If you have any questions about these Terms & Conditions or need further clarification, please contact our support team.

• Email: support@1wine.bet
• Live Chat: Chat button at the bottom-right corner of the website.
• Time: Available 7 days a week, 24 hours a day.